Elphapex DG Home 1

When ordering to USA, we have you covered. We handle all customs for you. If you are from Europe, Asia, Africa or Australia, you will be responsible for handling customs. If you have any customs related questions, you can contact us for more information.

We have a non-refund policy, which means you are not eligible to request a refund after placing your order. Please check out this link for more info: Refund Policy

In case of receiving a damaged product, please contact us immediately at info@maximiners.com. If your miner is within the warranty time, you are eligible to send back the miner to the manufacturers repair center. The shipping cost for sending back the miner for repair is to be born by the customer.

All new miners will be delivered directly from China to your door. If you choose preorders, please note that the delivery time is up to the manufacturer and can lead to delays in some cases.

Self Pick Up for specific products is available at our warehouse in Czech Republic. Check this link for more Info: Self Pick Up

Payment Options:

No transaction fee when paying via DIRECT CRYPTO TRANSFER and we can process and ship your order the next day if it is not a preorder. Please contact us for more info.

No transaction fee when paying via BANK DEPOSIT. It can take up to 3 business days to process and ship your order once we receive funds. Please contact us for more info.

When paying via CREDIT/DEBIT CARD, it takes ca. 3-5 business days after we can send out your order.

Standard Shipping:

-Shipping Time: ca. 2-4 business days

-Full Tracking Access

-via. UPS/DHL

We will send you a confirmation email once your order has been shipped. It can take up to 2 business days until our shipping carrier provides you with the tracking information for the standard shipping. If you order more than one product, it is possible that your order arrives in multiple shipments depending on the availability of the product and location. 

Please contact us for any questions or advice regarding the shipment via email at: info@maximiners.com

When receiving the product, please make sure that all accessories related to the product are included in the package. In case of any damage during shipment, please keep the carton/box in order for exchange. The customer is responsible for contacting the shipping carrier in the event of a damage during the shipment.